Terms and Conditions

 DISCLAIMER:

Ropes/challenge courses and rock-climbing can be dangerous and result in serious injury and even death. Products sold by Experiential Systems and Adventure Rope Gear are intended for use by professionals trained and experienced in the use, inspection and maintenance of these products. Proper training, knowledge and good judgment with this equipment is needed before using this specialized equipment.

LIMITS OF LIABILITY: Adventure Gear is not responsible for any damages resulting from abuse, proper or improper use of this equipment. Since these risks are out of the control of Experiential Systems, Inc. the liability shifts to the user/purchaser.

DUTIES OF THE PURCHASER: The purchaser or user of the these products is responsible for reading the product instructions and labels. The inspection of the product immediately after receipt as well as before and after each use is the responsibility of the purchaser/user. Do not alter the product in any way or exceed the limitations of the equipment or the user's skills. Use adequate safety precautions. And remember... "When in doubt... throw it out!" Replace the equipment according to recommended guidelines or when wear is evident.

PRODUCT AVAILABILITY:
We will make every effort to fill your order promptly (see Deliver below). If the item is out of stock, we will contact you immediately. Some items may vary in color due to manufacturer's availability.

DOWNLOADS:
Your order confirmation page which verifies your order has been placed may have a download link. Once you payment is confirmed you will recieve an email with a link to the order information page. At the bottom of the order information page is a link button to downlaod your product. You may also sign into your account and download your product up to 5 times. At your request we can also email your download file to you.

PRICES:
Prices are subject to change without notice. Prices are in U.S. dollars

PAYMENT:
Payment shall be in legal tender of the United States. Purchase Orders are accepted. Invoicing terms are available for qualified programs (Programs must fill out a credit application - Terms Net 30). A finance charge of 2% per month (24% annually) will be applied to past due accounts. All fees incurred in collecting a past due account are the responsibility of the purchaser. MASTERCARD, DISCOVER, AMEX, and VISA are accepted. When writing a check, please make payable to Experiential Systems (Include your driver's license number, date of birth and order number.) All orders placed with a check will not ship until check has been deposited and cleared for 3 days. After the 3 days your order will then be processed and shipped. A $25.00 service fee will be charged for every check returned by the bank.

SALES TAX:
Illinois residents must add 6.7% to the subtotal of the order. If your organization is tax-exempt, please fax a copy of your Tax ID number.

SHIPPING & HANDLING:
Adventure Rope Gear provides shipping via UPS and USPS.  Call for overnight and rush delivery orders.

DELIVERY:
In-stock items will ship the day after the order via USPS, FED EX, or UPS. Most customers will receive the merchandise within 4 to 6 business days after the order has been processed. At Adventure Gear's discretion, items my be drop shipped from the factory.

RETURN POLICY:
Please call Adventure Gear for authorization of Return Goods before returning any merchandise. All returns must be done within 30 days of purchase. The purchaser must pay shipping on returns and a minimum restocking fee of 15% of the total will be charged unless otherwise specified.

*ABSOLUTELY! NO RETURNS ON ANY PRODUCTS THAT HAS BEEN USED, EVEN ONCE!

*ABSOLUTELY! NO RETURNS ON ZIPLINE PULLEYS AND TROLLEYS!

*ABSOLUTELY! NO RETURNS ON ROPES, CUSTOM SPLICED ROPES AND WEBBING PRODUCTS.

 

NEW PETZL POLICY:

ALL Petzl orders that we drop ship will have a 2 week lead time. Please take this into consideration when placing your order.